NHS England Workforce, Training and Education (WT&E) has a pathway for individuals to raise, and where appropriate, escalate concerns regarding the learning environment.
Please see below the Escalating Concerns Toolkit:
- Education Quality Concerns Escalation Guidance
Intensive Support Framework (ISF) Guide
The Intensive Support Framework (ISF) provides guidance to help clarify:
- The categorisation of concerns
- Reporting and escalation processes
- Monitoring and oversight arrangements
- The type of support and intervention that may be required at different levels of risk.
The framework also provides transparency for education and training providers and regulators by setting out NHS England’s approach to quality management and how concerns affecting learners are managed across the system.
If you are considering escalating a concern, the ISF guide can help you identify the appropriate level of concern and understand the processes that are likely to be involved in managing and addressing it.
Please note: Concerns assessed as ISF Level 2 or above must be escalated to the Quality Team.